Reference

Terms and Conditions That Govern Your mgline Account

These terms set out the rules that apply to your account on mgline.co — covering how you open an account, how deposits and withdrawals work via UPI, Paytm…

Account eligibility by local lawUPI, Paytm, PhonePe deposits coveredWithdrawal rules clearly statedDispute and contact process outlinedIndia-focused jurisdiction wording
mgline Terms and Conditions That Govern Your mgline Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms raises a question or you need clarification on how a specific rule applies to your account, our support team is…

Live Chat Start a chat session directly from the mgline.co footer.
Email Support Send a detailed query to our support address and we will respond within 24…
Help Centre Our help centre has a dedicated section on account rules and terms clauses.
HOW WE HANDLE YOUR ACCOUNT

Data Handling, Security, and Your Account Rights

We treat your account data and payment records with the care that any serious platform operating in India should apply.

Data We Collect

We collect the details you provide at account creation — name, contact, and payment identifiers for UPI, Paytm, or PhonePe. We do not sell this data to third parties. It is used solely to operate your account and process transactions.

Cookie Use

mgline.co uses session and analytics cookies to keep you logged in and to understand how pages are used. You can manage cookie preferences via your browser settings. Disabling all cookies may affect how the site loads for your account.

Account Security

Your account is protected by password authentication and, where enabled, two-factor verification. We will never ask for your password via email or chat. If you suspect unauthorised access, contact us immediately through live chat.

Data Retention

We retain transaction records and account activity logs for the period required under applicable law in your jurisdiction. Once this period lapses and your account is closed, we delete personal data that is no longer required for legal compliance.

Requesting Changes

To request a correction to your account data, update your contact details, or ask for an export of the information we hold, send your request to our support email. We aim to process such requests within seven working days.

Dispute Resolution

Any formal dispute arising from these terms should be raised with our compliance team in writing via email. We will acknowledge within 48 hours and work toward a resolution before either party considers any external escalation under applicable law.

Common Questions About mgline Terms and Conditions

These questions cover the points we hear most often when it comes to understanding your rights and obligations under these terms. If your question is not listed here, our support team can answer it directly through live chat or email.

Yes. Every payment method in your account wallet — including UPI, Paytm, and PhonePe — is governed by these terms. The same account rules, withdrawal conditions, and dispute process apply regardless of which rail you use to fund your account.

We can update these terms at any time. When we do, the revised version is posted on this page with the date it takes effect. Continuing to use your account after that date means you have accepted the updated terms, so we recommend checking this page periodically.

You can request account closure at any time by contacting us via live chat or email. Any pending withdrawals will be processed to your registered UPI or PhonePe details before the account is closed, provided there are no open disputes on the account.

We retain transaction records for the period required by applicable law in your jurisdiction. After that period ends and no legal obligation remains, personal data is deleted from our systems. You can request a copy of your data before closure by emailing support.

Access to mgline depends on local law and is available where local law permits. You are responsible for confirming that online wagering is lawful in your state before you open or continue to use an account. We recommend checking your state's current legislation.

Raise your dispute in writing via the support email so there is a full record. Include your account ID, the transaction reference if relevant, and the clause you believe was misapplied. We acknowledge within 48 hours and aim to resolve within seven working days.

No. Accounts on mgline are personal and non-transferable. Allowing another person to use your account, or using someone else's account, constitutes a breach of these terms and may result in both accounts being suspended while we carry out a review.